Freixo Douro Superior Hotel Privacy policy

Please read this Privacy Policy carefully, because in accessing this site, the availability of your personal data implies the knowledge and acceptance of the conditions contained herein.

WHO IS RESPONSIBLE FOR COLLECTING AND PROCESSING DATA?

FREIXO DOURO SUPERIOR, S.A., From now on HOTEL FREIXO DOURO SUPERIOR is the entity responsible for the collection and processing of personal data, and in the scope of its activity, may resort to entities subcontracted by itself for the purposes indicated herein.

WHAT IS PERSONAL DATA?
Personal data is any information of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person. Any person who can be identified directly or indirectly, namely by reference to an identification number or one or more specific elements of his / her physical, physiological, psychic, economic, cultural or social identity, shall be considered identifiable.

What personal data are collected and processed?
HOTEL FREIXO DOURO SUPERIOR collects and treats, among others, the following personal data:
• Reservations: name, email address, telephone number, address, method of payment and reservation details
• Recruitment: name, e-mail address and resume
• Newsletter: name, e-mail address, country.
By browsing the website, HOTEL FREIXO DOURO SUPERIOR may collect information about the computer, including IP address, operating system and browser used for administrative purposes and aggregation of information for our advertisers.
The HOTEL FREIXO DOURO SUPERIOR assumes that the data has been provided by the owner or that the owner has given permission to do so and presumes that it is true and up-to-date.

How are your data collected?
Personal data may be collected by the following means:
(a) E-mail
(b) Website
(c) Telephone calls
(d) In person
The data collected are processed and stored in a computerized manner and in strict compliance with personal data protection laws and are stored in a specific database created for this purpose by HOTEL FREIXO DOURO SUPERIOR or by entities contracted by it.
Some personal information collected on the website is mandatory and, in case of lack or insufficiency of the data, HOTEL FREIXO DOURO SUPERIOR may not be able to provide you with the services or information requested. In each case HOTEL FREIXO DOURO SUPERIOR will inform you of the mandatory nature of the provision of the personal data concerned.

What is the purpose of the data collected?
Your data is intended to integrate a personal data file that HOTEL FREIXO DOURO SUPERIOR can use for the following purposes:
a) Management of reservations and stays
b) Billing and verification of means of payment
c) Provision of information necessary for your stay at the Hotel
d) Realization of satisfaction questionnaires related to their stay
e) Complaints and customer support management
f) Contacts agenda
g) Sending newsletters
h) Submitting marketing actions
i) Compliance with other legal or regulatory obligations
j) Carrying out market studies, evaluation surveys and statistical analyzes.
k) Recruitment
For the purposes of the above-mentioned purposes, HOTEL FREIXO DOURO SUPERIOR may interconnect the collected data for the purpose of updating and completing such data.

What is the basis for the processing of your data?
The treatments associated with the purpose of letter a) are based on the contractual relationship established between itself and the company.
The treatments associated with the purposes of points c) and d) are based on your consent, or the legitimate interest, if you are already our client. In the latter case you will always have the possibility to oppose, in each marketing communication sent to you.
The treatments associated with the purpose e) are based on the fulfillment of legal obligations.
The treatments associated with purposes b), d) (in cases where it is our client) and e), f) and j) are based on legitimate interests of HOTEL FREIXO DOURO SUPERIOR.
The treatments associated with purposes g) and k) are based on the establishment of pre-contractual relations.

With whom are your data shared?
The data collected and held by HOTEL FREIXO DOURO SUPERIOR may be transmitted, with due regard for the duty of confidentiality and the principle of the purpose for which it was collected, for the following entities:
a) Entities of the group in which HOTEL FREIXO DOURO SUPERIOR is inserted
b) Judicial or administrative authorities, in cases where such assignment is obligatory
c) Recruitment and selection companies
d) Subcontractors who will process the data on behalf of HOTEL FREIXO DOURO SUPERIOR and according to the purposes determined by it.
COOKIES
Cookies are small pieces of information that can help identify your browser and which can store information, for example, User settings and preferences.

HOTEL FREIXO DOURO SUPERIOR may store cookies on your device to personalize and facilitate browsing to the fullest, not providing those same cookies, references or personal data of the User.

For more information you should read our Cookies Policy.

What are your rights?
Under the terms of the Personal Data Protection Act, we guarantee you the right to access, update, rectify, delete, portability and erase your personal data. You may also file complaints with the National Data Protection Commission.

We also give you the right to object to the use of the data provided for marketing purposes, to send information communications or to include them in lists or information services. If you did not do it when collecting the data, you can send a request later.

The exercise of these rights should be done through the following email address hotelfreixo@hotelfreixo.pt or address FREIXO DOURO SUPERIOR, S.A., Rua do Samiteiro de Cima, Hotel Freixo Douro, SN, 5180-106 Freixo De Espada À Cinta, under the care of Data Protection Officer.


How long are your data stored?
The length of time during which the data is stored and stored varies according to the purpose for which the information is processed. Where there is no specific legal requirement, data shall be stored and retained only for the minimum period necessary for the purposes for which it was collected or later processed, after which time the data shall be deleted.

Is your data safe?
HOTEL FREIXO DOURO SUPERIOR is committed to ensuring the protection of the security of your data. To that end, it has adopted a number of technical and organizational security measures in order to protect the personal data it makes available to us against its unauthorized diffusion, loss, misuse, alteration, treatment or access, as well as against any other form of illicit treatment.

HOTEL FREIXO DOURO SUPERIOR requires its subcontractors and partners to adopt safety measures equivalent to those it carries out.

Notwithstanding HOTEL FREIXO DOURO SUPERIOR security measures, you must take additional security measures, including ensuring that you use properly configured security-enhanced Browser and equipment with active firewall, anti-virus and antispyware and, make sure the authenticity of the sites you visit on the internet, and avoid websites whose reputation you do not trust.

News & Events
HOTEL FREIXO DOURO SUPERIOR acknowledges that it will be able to communicate users' data within the merger, acquisition and / or incorporation processes in which it is located, not considering that communication as a transfer of data to third parties, nor if there is any subcontracted treatment.

HOTEL FREIXO DOURO SUPERIOR may also transmit data to third parties in the context of investigations, inquiries and judicial and / or administrative proceedings or similar, provided that, to that end, it is duly ordered by a court order to that effect.

Transfer of data
In case of data transfers to third countries outside the European Union or the European Economic Area, HOTEL FREIXO DOURO SUPERIOR shall comply with the law, in particular as regards the suitability of the country of destination for the protection of personal data and the requirements that apply to such transfers, and personal data are not transferred to jurisdictions that do not provide security and protection guarantees.

The use of HOTEL FREIXO DOURO SUPERIOR social networks may involve data transmission to providers of social media services, which may be based outside the European Union or the European Economic Area. HOTEL FREIXO DOURO SUPERIOR is not responsible for the data that the user makes available on social networks.

Changes to the Privacy Policy
HOTEL FREIXO DOURO SUPERIOR reserves the right at any time to make adjustments or changes to this Privacy Policy, and these changes are duly advertised on this site.

DECLARE, EXERCISE OR DEFEND RIGHTS

It may sometimes be necessary to process personal data and, where appropriate and in accordance with local laws and requirements, sensitive personal data regarding exercise or advocacy. Article 9 (2) (f) of the RGPD permits such processing when it "is necessary for the declaration, exercise or defense of a right in a judicial proceeding or whenever the courts act in the exercise of their judicial function" .

This may arise, for example, in cases where we need to obtain legal advice in relation to legal proceedings or if we are required by law to retain or disclose certain information as part of a legal process.


CHANGES TO THE DOCUMENT

HOTEL FREIXO DOURO SUPERIOR may from time to time change this statement and its Privacy Policy to reflect the company image and customer feedback. We encourage our customers to periodically review our Privacy Policy so that they are up-to-date on how HOTEL FREIXO DOURO SUPERIOR protects their information, without prejudice to informing you whenever relevant changes occur in our Privacy Policy.



CONTACTS

HOTEL FREIXO DOURO SUPERIOR welcomes your comments regarding this Privacy Policy. If you believe that HOTEL FREIXO DOURO SUPERIOR does not comply with this statement, please contact us at hotelfreixo@hotelfreixo.pt, or by post to FREIXO DOURO SUPERIOR, S.A., Rua do Samiteiro de Cima, Hotel Freixo Douro, SN, 5180-106 Freixo De Espada À Cinta, to the care of Data Protection Officer. We will try to evaluate your suggestion and respond to you as soon as possible.